Policies Guidelines | Club313

Policies Guidelines

Order Delivery Policy

Delivery Areas

All products are deliverable within the 3-km radius of our outlet. Though the delivery area list is subject to change over time, as we expand our outlets more areas may become accessible in the future if they are currently unavailable. Orders beyond our reach (outside our 3-km radius) may be delivered through a 3rd party or in the worst-case scenario will be rejected.

Delivery Time

Once the order has received a confirmation from the consumer (through the phone in case of C.O.D or online payment) the delivery time also includes the order preparation time. It is our priority to have the order delivered as soon as possible (ASAP).

Order Cancellation Policy

Cancelling an Order

Your meals are prepared on an on call/order basis, thus once you have given us a conformation on your order, we cannot cancel it. However, the cancellation right is reserved by the company If the consumer communicates the cancellation of the order immediately to the respective outlet. It may be cancelled. This is subject to how far has the meal progressed in preparation.

Refund Policy

We offer no refund policy.

Exchange Policy

We offer no exchange policy.

Delivery Policy

We deliver order through riders and via 3rd party services.

Online Payment Orders

All payments will be made through Credit/Debit Card and JazzCash.

COD (Cash on Delivery) Orders

In C.O.D orders, payments will be made when the rider delivers the order. Cancelling an order with the delivery on your doorstep is unacceptable and may result in suspension/blockage of your account for future orders. In order to avoid such inconvenience, customers should reach out to us to cancel orders well beforehand with a genuine reason.